Legal

Privacy Policy

Last updated: July 2026 · Kuicko, a Zoii Ventures company

This Privacy Policy explains how Kuicko ("Kuicko", "we", "us"), operated by Zoii Ventures, collects, uses, and protects your information when you use our website, mobile applications, and delivery services (together, the "Services"). By using Kuicko, you agree to the practices described here.

1. Information we collect

Information you provide

Account details — name, phone number, email address, and password.
Delivery information — addresses, delivery instructions, and location data.
Order & payment details — items ordered, transaction history, and payment method (processed by secure third-party payment providers; we do not store full card numbers).
Communications — messages, reviews, ratings, and support requests.

Information collected automatically

Device & usage data — device type, operating system, app version, and interactions with the Services.
Location data — precise or approximate location to show nearby stores, enable delivery, and match riders.
Cookies & similar technologies — to remember preferences, keep you signed in, and improve performance.

2. How we use your information

To process, fulfil, and deliver your orders.
To connect you with restaurants, stores, pharmacies, and delivery riders.
To provide customer support and respond to your requests.
To send order updates, receipts, and (with your consent) offers and promotions.
To improve, personalise, and secure the Services and prevent fraud.
To comply with legal obligations under applicable Indian law.

3. How we share information

We share your information only as needed to run the Services:

Partner stores & restaurants — to prepare and fulfil your order.
Delivery riders — your name, delivery address, and contact number to complete delivery.
Payment & technology providers — to process payments and operate our platform.
Zoii Ventures group companies — our parent company and affiliates, for operational support, under equivalent privacy safeguards.
Authorities — where required by law or to protect rights and safety.

We do not sell your personal information.

4. Data security

We use industry-standard technical and organisational measures — including encryption in transit and access controls — to protect your data. No system is perfectly secure, but we work continuously to safeguard your information.

5. Data retention

We keep your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your rights & choices

Access, update, or correct your account information from within the app.
Request deletion of your account and associated data, subject to legal retention requirements.
Opt out of marketing communications at any time.
Manage location and notification permissions through your device settings.

7. Children's privacy

Kuicko is not directed to individuals under 18. We do not knowingly collect data from children. If you believe a minor has provided us information, please contact us and we will remove it.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified through the app or website. Continued use of the Services after changes take effect constitutes acceptance.

9. Contact us

For privacy questions or requests, contact us at privacy@kuicko.in or via our Contact page. Kuicko is operated by Zoii Ventures, Bikaner, Rajasthan, India.